Welcome to the help section, please select a topic from the Quick Links menu on the left.
How to Register
To register or open an account, please go to www.betxchange.co.za
Click on "Click here to enter site"
Click on the Register Link.
Once you have entered your correct Username and Password, you will be able to view :
1) Your available betting balance
2) Your Locked Funds balance, which includes any bets that have not been completed or are awaiting a result. This figure will also include any outstanding Withdrawal requests.
3) Free Bet balance. This is the amount of Free Money that is currently on your account.
Keith Ho BetXchange provides a comprehensive personal account area where you can manage your betting account.
This is the section that contains your personal information. Here you will be able to change your password, your personals details, your contact details, general information and your banking details.
This area is used to deposit funds into your BetXchange account, as well claiming any BetXchange promotional vouchers.
For EFT (Electronic Funds Transfer) and Cash Deposits, use this section to notify our Payments department that you have deposited funds into any one of the four South African Keith Ho BetXchange bank accounts.
PLEASE NOTE that by submitting this form, you are not authorising Keith Ho BetXchange to physically withdraw funds from your respective account. This facility is merely used as a notification process.
Credit / Debit Cards: Choose the Credit Card payment option under the Deposit section. Complete the details of the deposit including the 3 digit number on the back of your card - known as the CCV and Submit. Your account will be automatically credited.
Once you are ready to receive your winnings, fill in the amount you require and submit. In order for the transfer to be facilitated, you will need to complete your bank account details under the ' Banking ' section.
This section shows your locked funds, available balance and your net amount.
You have the option of selecting a date range for your selected transactions.
By clicking on 'Pending Bets', all un-resulted and locked bets will appear for the specified date range.
'All Transactions' allows you to see ALL transactions within your specified date range.
By clicking on 'Info', you will also be able to view a detailed description of your betting transaction.
'Payments, Deposits and Withdrawals allows you to see all your payment transactions for your specified date range.
How to use promotions
Once you have registered an betting account with Keith Ho BetXchange, you may qualify for several promotional offers.
Once you have qualified for a Promotion, you will receive an email containing a unique link.
Once you receive your voucher, your free bet will automatically be deposited into your BetXchange account.
The unique promotion codes can only be used once and 'Free Bet' balances cannot be withdrawn.
When placing a single bet, please note that the system will always utilise your 'Free Bet' funds before taking money out of your ' real ' balance.
Once your selection has won the winnings from your 'Free Bet' are then returned to your real balance where they can be withdrawn.
Your ' available balance ' does not include funds that you have in your Free Bet account.
Please note that Multiple Bets, Open Bets, Exotic Bets and Lotto bets cannot be taken with you free bet.
Please see our terms and conditions relating to our Free Bet offers.
Fixed Odds Betting
A single or straight is a bet on 1 selection. Your selection must be successful to have a return.
A double, round robin or 2 play parlay is 1 bet involving 2 selections in different events. Both selections must be successful for the bet to win, with returns from the first reinvested on the second.
A treble or 3 play parlay is 1 bet involving 3 selections in different events. All selections must be successful for the bet to win. Returns from the first are reinvested on the second and then onto the third.
A four-fold or 4 play parlay is 1 bet involving 4 selections in different events. All selections must be successful for the bet to win. Winning returns are reinvested on successive selections.
A five-fold or 5 play parlay is 1 bet involving 5 selections in different events. All selections must be successful for the bet to win. Winning returns are reinvested on successive selections.
A six-fold or 6 play parlay is 1 bet involving 6 selections in different events. All selections must be successful for the bet to win. Winning returns are reinvested on successive selections.
A seven-fold or 7 play parlay is 1 bet involving 7 selections in different events. All selections must be successful for the bet to win. Winning returns are reinvested on successive selections.
An eight-fold or 8 play parlay is 1 bet involving 8 selections in different events. All selections must be successful for the bet to win. Winning returns are reinvested on successive selections.
A nine-fold or 9 play parlay is 1 bet involving 9 selections in different events. All selections must be successful for the bet to win. Winning returns are reinvested on successive selections.
A ten-fold or 10 play parlay is 1 bet involving 10 selections in different events. All selections must be successful for the bet to win. Winning returns are reinvested on successive selections.
3 Team/Selection Yankee/Trixie
Consists of 4 bets involving 3 selections in different events, 3 doubles and 1 treble. Any two winning selections guarantee a return. If any 2 of your selections win, 1 of the double bets gives a return. If all 3 of your selections win, all 3 of the doubles and the treble give a return.
4 Team/Selection Yankee/Standard Yankee
Consists of 11 bets involving 4 selections in different events, 6 doubles, 4 trebles and 1 four-fold. Any two winning selections guarantee a return. If any 2 of your selections win, 1 of the doubles gives a return. If any 3 selections win, 3 of the double bets and 1 of the trebles give a return. If all 4 selections win, then all 6 doubles, 4 trebles and the four-fold give a return.
A Super Yankee consists of 26 bets involving 5 selections in different events, 10 doubles, 10 trebles, 5 four-folds and 1 five-fold. Any two winning selections guarantee a return.
A Heinz consists of 57 bets involving 6 selections in different events, 15 doubles, 20 trebles, 15 four-folds, 6 five-folds and 1 six-fold. Any two winning selections guarantee a return.
A Super Heinz consists of 120 bets involving 7 selections in different events, 21 doubles, 35 trebles, 35 four-folds, 21 five-folds, 7 six-folds and 1 seven-fold. Any two winning selections guarantee a return.
Placing a Bet
Once logged in, by clicking on the 'Bet' tab on any market, your bet slip will appear to the right of the selected market.
Two drop down menus will appear in your Bet Slip.
The Single Menu gives you up to 5 options, namely:
WIN (Win Bet)
PLC (Place Bet)
E/W (Each Way Bet)
SP Win (Starting Price Win Bet)
T/Win (Tote Win Bet)
T/Place (Tote Place Bet)
The Mpl Menu (Multiple Menu) gives you up to 5 betting options, namely:
No (No Multiple Bet)
WIN (Win Bet Multiple)
PLC (Place Bet Multiple)
SP Win (Starting Price Win Bet Multiple)
T/Win (Tote Win Bet Multiple)
T/Place (Tote Place Bet Multiple).
Once a bet has been submitted, a Ticket Number & Reference Number will appear in the Betslip.
Click on this Reference to see your Bet confirmation.
Alternatively, you may View your submitted betting transaction by going to 'My Account' > 'Statement' > 'Pending Bets'.
You can also request your submitted betting transaction be automatically emailed to you by going to 'My Account' > 'My Account' > 'Yes' to Emails.
To get a fully informed description of your selection, simply click on the information tab.
When placing a Multiple Bet, BetXchange allows you to select a series of bets from sports and/or racing and combine them to increase your return.
To Place a Single Bet:
1 - Choose the Selection/Contestant you wish to bet on.
2 - Click on the 'Bet Tab'.
3 - Your Selection Will appear in the Betslip.
4 - Enter Your 'Stake' (The Amount you would like to spend on the bet).
5 - Alternatively, Enter the 'Pay' Amount (The Amount you wish to win and your stake will be automatically calculated).
6 - BetXchange gives you a stretch price on the 'Pay' amount, i.e. if the selection is 8/1 and you opt to win R1000, your stake will be R120 and not R125.
7 - Click The 'Process Bet' tab to submit your bet.
To Place a Multiple Bet
1 - Choose the Selections/Contestants you wish to add to your multiple selection by clicking on the 'Bet Tab' of each selection. (You may choose up to 20 selections).
2 - Click Mpl 'Win' for each selection you wish to add to your multiple selection. (Mpl = Multiple)
3 - On certain selections, you may choose a Fixed Win, SP Win, Tote Win (T/Win) or Tote Place (T/Place) in your multiple selection.
4 -Once you have selected more than 1 selection, you will be able to enter your multiple stake amount or pay amount under 'Multiple Selections'.
5 - You will be presented with several Yankee and Multiple opportunities when selecting up to 7 selections, namely:
(a) Accumulator (1 Bet) - This is the price on ALL your selections winning.
(b) Super Heinz (120 Bets) - This will include all Doubles, Trebles, Four-Folds, Five Folds, Six-Folds & The Accumulator when placing up to 7 selections.
(c) Heinz (57 Bets) - This will include all Doubles, Trebles, Four-Folds, Five Folds & The Accumulator when placing up to 6 selections.
(d) Canadian (26 Bets) - This will include all Doubles, Trebles, Four-Folds & The Accumulator when placing up to 5 selections.
(e) Yankee (11 Bets) - This will include all Doubles, Trebles & The Accumulator when placing up to 4 selections.
(f) Six Folds - This includes all the Six All-To-Come Options available in your multiple and depends on the number of selections.
(g) Five Folds - This includes all the Five All-To-Come Options available in your multiple and depends on the number of selections.
(h) Four Folds - This includes all the Four All-To-Come Options available in your multiple and depends on the number of selections.
(i) Trebles - This includes all the Three All-To-Come Options in your multiple and depends on the number of selections.
(j) Doubles - This includes all the Two All-To-Come Options in your multiple and depends on the number of selections.
Remember when taking a multiple bet, if you choose to enter a Stake value in any of the Single Boxes next to the selections, you will also place Single Bets on the relevant contestants.
Kindly contact our support desk if you would prefer a telephonic demonstration on how to place a bet.
Bet a horse to win.
Bet a horse to finish a place.
NUMBER OF RUNNERS
6 -7 Runners
In selected major races, like the Vodacom Durban July and the Sansui Summer Cup the number of PLACE payouts may be increased to include the FIFTH and SIXTH-PLACED runners.
Combines a Win and Place bet. You collect the Win and Place payouts if the horse bet on finishes FIRST. You get the Place payout if the horse runs a place. The same amount is always bet for the Win and the Place. Example: An Eachway bet taken 10 times is a R10 Win & R3 Place = R20.
Pick 2 horses in a race and couple them in a Swinger. You win if the 2 horses chosen fill 2 of the first 3 places. There are 3 winning combinations 1st & 2nd (or 2nd & 1st); 1st & 3rd (or 3rd & 1st); 2nd & 3rd (or 3rd & 2nd). No payout 3rd & 3rd if deadheat for THIRD.
Bet on the horses to finish FIRST and SECOND in the exact order. Bet 3 different ways:
Single: Choose 1 horse for FIRST and 1 horse for SECOND.
Perm: Choose any number of horses for FIRST and for SECOND.
Box: Choose 2 or more horses. You collect if the horses chosen include the FIRST and SECOND finishers.
Choose the winners of the 2 consecutive races that comprise the Double (the first of the 2 races in a Double is termed Leg 1; the second is Leg 2). A Double can be taken on all consecutive races – i.e. Races 1 & 2; 2 & 3; 3 & 4 etc.
Bet on the horses to finish FIRST, SECOND and THIRD in the exact order.
Bet on the horses to finish FIRST, SECOND, THIRD and FOURTH in the exact order.
There are 4 different ways to bet the Trifecta & Quartet: Single, Multi, Float (Rove) & Box.
A popular Trifecta option is Multi, choosing one horse for FIRST with three or more other horses for SECOND and THIRD. Cost of betting 1 horse for FIRST with:
3 other horses for SECOND & same 3 horses for THIRD: R6
4 other horses for SECOND & same 4 horses for THIRD: R12
5 other horses for SECOND & same 5 horses for THIRD: R20
Choose the winners of any 3 consecutive races. One horse or more can be chosen in each of the three races. Fractional betting can be used.
Choose the winners of all 6 races that comprise the Pick 6 (Legs 1 to 6). One horse or more can be chosen in each of the 6 races.
Choose the winners of all 4 races that comprise the Jackpot (Legs 1 to 4). One horse or more can be chosen in each of the 4 races.
Choose a horse, or horses, to finish FIRST, SECOND or THIRD in each of the 7 races that comprise the Place Accumulator (Legs 1 to 7). You can win the bet many times. Example: You choose one horse in each of Legs 1 to 4 and two horses in each of Legs 5, 6 and 7. If all choices finish in the first 3, payout is won eight times (1x1x1x1x2x2x2 = 8).
This bet type follows the standard totalisator Jackpot rules but is based on the official starting price (“SP”) disseminated and concerns four selected races carded for the day as close to the hours of 12-2 pm.
The offering is to offer customers a bet type that can be realized within the duration of their lunch hour.
The payout will be determined by the multiplication of the starting price of the winning horses in the first four selected races, plus twenty percent i.e. at full accumulative multiple odds using the SP + 20%.
No Pools. No Dividend sharing. Permutations and Fractional betting allowed.
Bookies SP Pot
This bet type follows the standard totalisator Jackpot rules but is based on the official starting price (“SP”) disseminated and concerns the first four local races carded for the day.
The payout will be determined by the multiplication of the starting price of the winning horses in the first four races, plus twenty percent i.e. at full accumulative multiple odds using the SP + 20%.No Pools.
No Dividend sharing. Permutations and Fractional betting allowed.
Choose FIRST or SECOND in 6 consecutive races and win.
The Bipot always starts on the race before leg 1 of the Place Accumulator.
Permutations and Fractional betting allowed.
Available on SA Races only.
Calculate The Cost
Pick 6, Jackpot & Place Accumulator, multiply out the total number of choices made for each leg. Example: In a Jackpot you choose four horses in Leg 1; three horses in Leg 2; one horse in Leg 3; two horses in Leg 4. This is 24 combinations x R1 each (4x3x1x2) = R24.
Fractional betting can be used to reduce the cost of all Trifecta, Quartet, Pick 6, Jackpot and Place Accumulator bets. In Jackpot example above, the Jackpot can be played for R12 (half or 50% of the full amount). If you win, you collect half the payout.
Once logged in, your Bet Slip will calculate the number of combinations and give you the option of choosing the number of times or stake as well as calculating the bet for you instead of having to calculate it yourself.
Age: In the Southern Hemisphere, all horses age a year on 1 August regardless of their date of birth. Generally horses fully mature at the age of four. Male horses are dubbed colts until they turn five, after which they are termed horses. Females are termed fillies until age five and thereafter mares.
Alumites: Lightweight aluminium shoes fitted to horses’ hooves. The general consensus is that they enhance performance and most horses race in them, although in some instances steel training shoes are left on for a race.
Allowance: A reduction in the weight allocated to a horse. Apprentice jockeys are allowed weight allowances until they have ridden 40 winners (allowances may not be claimed in major races). Horses get allowances in some races, either on account of their age or racing record.
Blinkers: Cups sewn into a hood that restrict or block a horse’s sideways vision and enhance concentration. Horses can improve when raced in blinkers for the first time.
Career record: A horse’s record can reveal a lot. Good horses win or place more often than horses with limited ability.
Colour: Most horses are bays (brown hair with a black mane, tail and points). Other colours are black, brown (brown hair throughout), chestnut, grey and roan. Colour is of no significance in terms of racing ability.
Class of race: The more races a horse has won or the more elevated its merit rating, the higher the class of race it competes in. In Phumelela-produced publications Computaform and Winner’s World, classes are shown from A (the highest) to G (the lowest), making it easy to spot horses moving up or down in class.
Draw: The stall in the mechanical starting gate from which a horse starts a race. The draw or barrier position is usually of little account, but is important over certain distances at certain racecourses.
Gelding: A male horse that has been castrated. Gelding is a minor surgical procedure and usually enhances a horse’s temperament. Horses without stallion prospects are usually gelded and this is to their benefit after their racing careers.
Handicap: A race in which the weight carried by each runner is determined by its merit rating, which is allocated by the handicapper. The aim is to equalise the chances of the runners. The weight carried includes the jockey and riding equipment. If necessary, lead weights are inserted into pockets in the saddle to make up the required weight. Weights carried are strictly monitored and the Clerk of the Scales weighs out all jockeys with their equipment before each race. The riders of all runners in each race are weighed in afterwards and their mounts declared non-runners if the weight is over 0,5kg less than what was initially allocated.
Jockeys: Self-employed professionals, who are paid a riding fee to ride horses in races. They also receive a percentage of prize money.
Maiden: A horse that has not yet won.
Stakes: The prize money offered in a race, which is divided among owners, trainers and jockeys of the first five finishers (usually) according to a formula. Stakes won by a horse are often a good guide to its ability.
Trainer: Self-employed professionals, whom owners pay a fee to train their horses.
Weight-for-age: A race in which the weight carried is determined by a horse’s age. In plate races the weight is determined by the number of wins and in handicaps by the merit rating.
Transactions & Banking
Once you have registered and activated an account with Keith Ho BetXchange, you are free to deposit funds and start betting immediately.
Ensure that you are logged in by using your log in name and password.
Click on the 'Deposits' link.
Credit / Debit Cards: Enter the amount you wish to deposit and ' Submit'.
Bank Transfer / Cash: Once you have deposited funds into a Keith Ho BetXchange account, click on the 'Deposit' link. Select the bank into which the funds were deposited as well as the amount and 'Submit'.
Please ensure that you use your BetXchange-Account Number E.g. 125158 as your deposit reference to ensure your betting account is credited promptly.
Please Note, the minimum deposit via transfer and credit card is R100.00.
By submitting this form, please be aware that you are not authorising Keith Ho BetXchange to physically withdraw funds from your respective account. This facility is merely used as a notification tool.
Keith Ho BetXchange has a choice of 4 bank accounts into which money can be deposited. To ensure optimum processing time, please ensure that bank transfers are facilitated from your bank into a BetXchange account with the same financial institution e.g. FNB to FNB, ABSA to ABSA etc. Any deviation may result in a delay of up to 2 days whilst awaiting fund clearance.
As soon as the funds appear in a Keith Ho BetXchange account, your betting account will be credited.
Account Name:Keith Ho Racing PTY LTD
Account Number: 4089812844
Account Name:Keith Ho
Branch Code:051 001
Account Name:Keith Ho Racing, Fordsburg
Account Name: Keith Ho
Branch Code: 250655
Keith Ho Betxchange does not charge for deposits. Some credit card companies may, however, charge customers a once-off fee for betting transactions. You are advised to research all policies pertaining to your financial institution and use an alternative card if necessary.
Keith Ho Betxchange accepts all Visa, Mastercard, Diners & Discover cards.
Simply Manage/Add your Credit Card Details upon your first deposit.
Your account will be automatically credited once the card payment has been authorised and settled which is instant.
To load/amend card details please take the following steps:
2-Click on DEPOSIT
3-Choose the CREDIT CARD Tab
4-Click on Manage / Add Credit Cards
5-Add New Details
To remove your credit card, please follow these instructions:
2-Click on DEPOSIT
3-Choose the CREDIT CARD Tab
4-Click on Manage / Add Credit Cards'
5-Select the credit card you wish to remove and click 'Remove Card Details'
SID is an Instant EFT (electronic funds transfer) which allows you to make payment directly to Keith Ho Betxchange using your existing Internet banking facility.
If you have never used SID before, you will be asked to run the application. You will then be directed to your chosen bank site where you can login to make payment. Keith Ho Betxchange's banking details will be pre-populated on the payments page. Once you have completed the payment and received the receipt, your order will be fulfilled straight away without having to send a deposit notification/confirmation to Keith Ho BetXchange.
A credit card is not required!
Once you are ready to receive your winnings, click on 'Withdrawal'. Fill in the amount you require and submit.
In order for the transfer to be facilitated, you will need to complete your bank account details under the 'My Account' section. Should you request a withdrawal without your bank details being entered under your profile, you will be prompted to submit these details, following which you will need to request your withdrawal again.
Before requesting a withdrawal you will be asked to submit your Fica Documentation. Simply send these documents to our Accounts Department either email email@example.com or fax to 086 682 3288 (International: +2786 682 3288)
You are only required to provide us with FICA documents once, unless your withdrawal is R 25 000.00 or more
If a deposit is made with no betting transactions taking place prior to a withdrawal request, Keith Ho Betxchange reserves the right to charge the client a transaction and /or admin fee, an amount which will be determined by the discretion of Keith Ho Betxchange, which will be deducted from the withdrawal amount.
Your Keith Ho BetXchange account will need to be active a for a period exceeding 1 month from your first betting transaction, before your first withdrawal can be processed.
Deposit and Withdrawals